So I’m sitting in the Baltimore airport waiting for my ride, and I just have to say, the seats on my airtran flight were SO uncomfortable! And I gotta ask. Am I imagining things, or are airlines doing badly these days? Hello! And if the industry is struggling, don’t you think building brand loyalty is key to the success of your business? I swear I was sitting on metal. This coming off a lovely leather seat plenty of legroom jaunt down to FL on JetBlue not one month ago. Come ON guys! Give some thought to your customers!!!